Refund Policy
At Pertexa Health Tech, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, you may be eligible for a refund under the following conditions:
- Eligibility for Refund:
- The product must be returned within 30 days of the purchase date.
- The product must be in its original condition and packaging, unused, and undamaged.
- Proof of purchase is required for all refunds.
- Non-Refundable Items:
- Customized or personalized products.
- Products purchased on sale or with a discount.
- Products that have been used or damaged after delivery.
- Process for Refund:
- Contact our customer service team at support@pertexa.com to initiate a refund request.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
Delivery Policy
At Pertexa Health Tech, we are committed to delivering your orders promptly and efficiently. Our delivery policy outlines the process and timeline for shipping goods:
- Shipping Locations:
- We ship products within the United States and internationally to select countries. Please refer to our shipping options at checkout for available destinations.
- Processing Time:
- Orders are processed within 2-3 business days from the date of purchase.
- Custom or personalized orders may require additional processing time, which will be communicated at the time of order confirmation.
- Shipping Methods and Timeline:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
- International Shipping: 10-15 business days, depending on the destination.
- Shipping Charges:
- Shipping charges are calculated at checkout based on the shipping method and destination.
- Free shipping is available for orders over a certain amount, as indicated on our website.
Return Policy
We want you to be completely satisfied with your purchase. Our return policy details the conditions under which you can return purchased goods:
- Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Items must be in their original condition and packaging, unused, and undamaged.
- Proof of purchase is required for all returns.
- Non-Returnable Items:
- Customized or personalized products.
- Products purchased on sale or with a discount.
- Products that have been used or damaged after delivery.
- Return Process:
- Contact our customer service team at support@pertexa.com to initiate a return request.
- Once your return is received and inspected, we will notify you of the approval or rejection of your return.
- Approved returns will be processed, and a replacement or store credit will be issued.
Cancellation Policy
We understand that circumstances may change, and you may need to cancel your subscription or reservation. Our cancellation policy outlines the conditions under which cancellations are permitted:
- Subscription Cancellations:
- Subscriptions can be canceled at any time before the next billing cycle.
- To cancel a subscription, log into your account on our website and follow the cancellation instructions or contact our customer service team at support@pertexa.com.
- No refunds will be provided for the current billing period after cancellation.
- Reservation Cancellations:
- Reservations can be canceled up to 24 hours before the scheduled appointment or service.
- To cancel a reservation, log into your account on our website and follow the cancellation instructions or contact our customer service team at support@pertexa.com.
- Cancellations made less than 24 hours before the scheduled time may incur a cancellation fee.
If you have any questions or require further assistance, please contact our customer service team at support@pertexa.com.
